Terms of Service

Effective Date: October 30, 2023

1. Introduction and Acceptance of Terms

Welcome to CustomerConnect Solutions Inc. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree with any part of the terms, you must refrain from using our services.

2. Scope of Services

CustomerConnect Solutions Inc. offers a range of services including 24/7 Customer Support, Live Chat Assistance, Help Desk Management, Technical Support, and Feedback and Survey Management. The services provided are subject to these terms and any specific agreements related to each service.

3. User Obligations and Responsibilities

Users are expected to use our services responsibly and in compliance with applicable laws. You agree not to misuse our services or assist anyone else in doing so. Misuse includes but is not limited to attempting unauthorized access to our systems and distributing harmful software.

4. Payment Terms and Conditions

All payments for services must be made as specified in the relevant service agreement or invoice. Failure to make timely payments may result in suspension or termination of your service.

5. Cancellation and Refund Policy

You may cancel your subscription at any time by providing written notice to us. Refunds will be processed according to the specific service agreement and applicable laws.

6. Liability Limitations

CustomerConnect Solutions Inc. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability will be limited to the amount paid by you for the services in question.

7. Intellectual Property Rights

All content provided through our services is protected by intellectual property laws. You may not copy, distribute, or create derivative works without express permission from CustomerConnect Solutions Inc.

8. Data Protection and Privacy

Your privacy is important to us. We collect, use, and process personal data in accordance with applicable data protection laws and our Privacy Policy.

9. Force Majeure

We will not be liable for delays or failures in performance resulting from events beyond our reasonable control, including acts of God, natural disasters, strikes, or governmental actions.

10. Changes to Terms

We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website or notifying you directly.

11. Applicable Law and Jurisdiction

The terms herein shall be governed by Philippine law, and any disputes shall be resolved under the exclusive jurisdiction of the courts located in Metro Manila.

12. Contact Information

13. Severability Clause

If any provision of these terms is found to be unenforceable or invalid under applicable law, such provision shall be deemed modified to achieve its intended purpose while remaining enforceable; all other provisions shall remain unaffected and enforceable.